At Umrah.ae, operated by Across Gulf Voyages (Travel & Tourism) LLC, your privacy is extremely important to us. We are committed to protecting your personal information and ensuring a safe, secure, and transparent experience when you browse our website or book any of our services.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal information only to provide services, process bookings, and improve your experience.
This may include:

Personal Details

• Full name

• Contact number

• Email address

• Passport details

• UAE Residence Visa copy

• Date of birth

• Nationality

Booking Information

• Travel dates

• Package type

• Number of travelers

• Hotel preferences

• Special requests

Technical Information

• IP address

• Browser type and device information

• Pages visited on our website

• Cookies to enhance user experience

2. How We Use Your Information

We use your data to:

• Process Umrah, visa, or travel bookings

• Communicate confirmations, updates, or required documents

• Provide customer support and guidance

• Improve website performance and user experience

• Share travel-related information, offers, or updates (only if subscribed)

We do not sell, trade, or misuse your personal data.

3. Sharing Your Information

Your information may be shared only with trusted external parties necessary to complete your travel requirements, such as:

• Saudi visa processing authorities

• Hotels and travel partners

• Airlines or transportation providers

• Official government bodies (when required)

All partners follow strict confidentiality standards.

We never sell your data to marketers or unrelated third parties.

4. Data Protection & Security

We implement industry-standard security measures to protect your data from:

• Unauthorized access

• Loss

• Misuse

• Modification

All sensitive documents (passport, visa, IDs) are handled securely and stored only for the duration required for processing.

5. Cookies & Tracking

Umrah.ae may use cookies to:

• Improve website loading speed

• Enhance user experience

• Analyze website traffic

You can disable cookies anytime through your browser settings.

6. Your Rights

You have the right to:

• Request a copy of your personal data

• Ask us to update or correct your information

• Request deletion of your data (if not legally required to retain)

• Unsubscribe from marketing communication at any time

To request any of the above, email us at info@umrah.ae.

7. Third-Party Links

Our website may contain links to external websites (e.g., WhatsApp, airline portals).
We are not responsible for the privacy practices of these third-party websites.

8. Children’s Privacy

Our services are intended for adults and supervised minors traveling with guardians.
We do not knowingly collect information from children under 18 without parental consent.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.

10. Contact Us

For questions about this Privacy Policy or your data, please contact:

Across Gulf Voyages (Travel & Tourism) LLC
Dubai Office: Al Maktoum Street, Deira, Dubai
Sharjah Office: King Faisal Street, Sharjah
WhatsApp: +971 50 000 0000
Email: info@umrah.ae